Two things are relevant to this quote:
First, customer discovery – Talking to customers about their problems is about listening, not talking. It’s tempting to share your bright idea for a new product but as soon as you do, you change the conversation and you won’t get all the information you need.
The other thing is pitching. If you are raising money, you will pitch at least a couple dozen times. It’s easy to memorize the slides and give the same speech every time. But you need to be aware of how your audience responds to each point you make. Did they laugh at the opening joke or not? Are you getting head nods when you describe your technology? Do they ask questions about the business model? If you are not getting a reaction, then you need to work on the slides or the narrative or the delivery…or all three
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