If no one ever complains, if no one ever challenges the status quo and if no one ever cries “BS”, then you will miss something.  You may miss the biggest thing.

Be open to dissent.  Encourage a culture of spirited debate.  Listen to angry customers.  It’s not comfortable but it keeps you from sitting back thinking you have all the answers.

Do all this while keeping one eye on your core ideology.

Blogging Gazelle is published daily by Shawn Carson

• Culture