…perhaps it’s because you are not asking.
Customer feedback is vital to founding a startup…
Customer feedback is vital to develop the first product…
Customer is vital to growing the company…
Customer feedback is…. VITAL!
You must adopt a discipline of regular customer interaction in order to keep your finger on the pulse of your customers. The Customer Discovery Process is a company lifelong process. It starts early and never ends. Customers and their technologies change and so must you. Just ask the music recording industry…
BloggingGazelle 
Don’t want to die then know your customers and introduce yourself to your customer in a way they like it.
http://customervaluecreation.blogspot.in/2013/04/zero-customer-complaints.html