“If you’re not getting feedback from customers, it’s because they don’t like you and you’re going to die” – Jason Freedman

…perhaps it’s because you are not asking.

Customer feedback is vital to founding a startup…

Customer feedback is vital to develop the first product…

Customer is vital to growing the company…

Customer feedback is….     VITAL!

You must adopt a discipline of regular customer interaction in order to keep your finger on the pulse of your customers.  The Customer Discovery Process is a company lifelong process.  It starts early and never ends.  Customers and their technologies change and so must you.  Just ask the music recording industry…

Advertisements

One thought on ““If you’re not getting feedback from customers, it’s because they don’t like you and you’re going to die” – Jason Freedman

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s